Refund policy

We stand behind our products. If you receive a product that does not meet your expectations, please contact your sales representative or reach out to us at sales@mountaincountryequipment.com within 30 calendar days of receipt. We promise to make every reasonable effort to rectify the situation.

Return Guidelines:

  • Approval Required: Return requests for damaged materials or order errors must be pre-approved by our team and processed. Please contact us prior to returning any goods.

  • Timeframe: All approved returns must be received at our warehouse within 60 days of the original invoice date.

  • Condition: Goods returned for reasons other than defects must be in the same condition as they were shipped to qualify for a refund. Items that have been used, installed, modified, improperly stored, or handled may not qualify for a refund.

  • Restocking Fees: A minimum restocking fee of 20% applies to all non-defective returned items, unless otherwise arranged by our team.

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please contact us.

  • Shipping: Return shipping fees for non-defective items are the responsibility of the sender. Items sent back to us without first requesting a return will not be accepted.]

  • Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Contact Information:

Mountain Country Equipment

580 W 100 N, Nephi, UT 84648

1709 W Wickenburg Way, Wickenburg, AZ 85390

Phone Number: 

Nephi, Utah: (435)623-0186

Wickenburg, Arizona: (928)464-1087

Email: sales@mountaincountryequipment.com